Returns & Refund Policy

Thank you for your purchase, we hope are delighted with your new item!

Sometimes you may want to return your item/be refunded and that is no problem at all.

Returns

• The item(s) need to be in their original condition (unworn, unwashed and in the same condition it was sent to you).
• The item(s) must show no signs of wear, including heavy scents such as perfume or cooking.
• We have a 28-day return policy from when the order was delivered to you.
• We do not offer a free return policy and you will have to pay the return postage.
• All returns received within 28 days will be refunded back to you using the original payment method.
• After 28 days, returns outside of this will not be accepted.
• All items will be inspected on return so please ensure you obtain proof of postage to show you have returned the item(s) and that they are packaged correctly.
• Your refund will be issued once we have reviewed and are satisfied with the returned item.

Exchanges

• We are happy to exchange your item if it is unsuitable.
• Please ensure that you check the sizing guides as all items are custom-made.
• We can only exchange the product for the same product, a different size.

Bespoke items

• Some items are non-cancellable, non-exchangeable, and non-refundable as they are bespoke.
• Items that are classed as bespoke due to specific measurements or requirements are unable to be resold and therefore voids the refund/exchange policy above.

Faulty or incorrect items

If the item is faulty or you have received the wrong item, please email [email protected] where after our review, we will be happy to send out a replacement.

If you would like support or have questions, please contact us at [email protected]

This does not affect your statutory rights.

Thank you for shopping with us and we hope you are delighted with your purchase.

The PA Way